Monitoring Terms

These terms are an agreement between GrayStone Development Studios, LLC (“we”) and the business that signs up for a monitoring plan (“you”). Signing up means you accept them.

1. The service

We set up automated checks of the websites, apps and services you ask us to monitor, send alerts to the contacts you choose when a check fails, and report on the results. What each plan includes is listed on the plans page and confirmed to you by email before setup begins. Monitoring is launching soon; your service starts on the date we confirm to you.

2. Plans and prices

Watch: $79 a month, plus a one-time setup fee of $250.
Assure: $199 a month, plus a one-time setup fee of $600.
Managed: $499 a month, plus a one-time setup fee of $1,200.

Add-ons and anything beyond your plan are priced and agreed by email before we do the work. We may change prices with at least 30 days’ written notice, and you can cancel before the change takes effect.

3. Billing

Nothing is billed until we are ready to set up your monitoring.
The setup fee is invoiced before setup begins. It is not refundable once setup work has started.
The monthly fee is invoiced in advance, starting when your monitoring is running.
Invoices are due within 15 days. We may pause monitoring if an invoice is more than 30 days overdue.

4. Term and cancellation

Plans are month to month with no minimum term. Either of us can cancel with 30 days’ written notice by email. Fees already paid for the current month are not refunded. When the service ends we stop all checks and, on request, send you your reports.

5. Your responsibilities

You confirm that you own or are authorized to have us monitor every site, app and service you give us.
You keep your alert contacts up to date and tell us about planned maintenance or changes that would affect the checks.
You are responsible for fixing your systems, or for having your own vendors fix them, unless your plan includes our response time.

6. What monitoring cannot promise

Monitoring reduces the time it takes to learn about a problem. It does not prevent outages, and no monitoring detects every failure.
Checks run at intervals, so short outages between checks can be missed.
Alerts depend on third parties such as email providers, phone carriers and cloud platforms. We cannot guarantee that every alert is delivered or delivered on time.
We do not staff a 24/7 on-call desk. On the Managed plan, the included hours are used during business hours, Monday to Friday, 9 a.m. to 5 p.m. Central time, excluding U.S. federal holidays. Unused hours do not carry over.
Reports of vendor uptime are our measurements from outside. Your vendor’s own records and contract decide any credit they owe you.

7. Your data

We keep check results, incident records and reports for as long as you are a customer and delete them on request after the service ends. We do not need, and ask you not to give us, passwords to live customer accounts; transaction checks use test accounts you create for that purpose.

8. Limits on liability

The service is provided “as is”. To the extent the law allows, we are not liable for lost revenue, lost profits, lost data or other indirect or consequential losses, including losses from an outage that was not detected or an alert that was not delivered. Our total liability for any claim connected with the service is limited to the fees you paid us for monitoring in the three months before the claim arose.

9. Changes and governing law

We may update these terms with at least 30 days’ notice by email; continuing to use the service after that date means you accept the update. These terms are governed by the laws of the State of Illinois.

Contact

Questions about these terms: support@graystonedevelopmentstudios.com, GrayStone Development Studios, LLC, Geneva, IL 60134.